Who runs this website
Pioneer Valley Water Filtration is operated by Thrive Solar Inc. DBA Pioneer Valley Water Filtration. This policy explains how we use the details you share on this website and in our service text message program.
What we collect
When you send a request, we collect your name, phone number, email address if provided, service interest, and any town, water source, ZIP code, concern, or note you share. We also save whether you chose text messages, when you opted in, the form you used, and the consent words shown to you.
Please do not send medical, payment, or other sensitive details in the form.
How we use your details
We use your details to review and answer your inquiry, discuss water service options, arrange appointments, and provide service updates. We use consent records to honor your message choices and meet our record keeping duties.
Your mobile information stays private
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with providers that help deliver the messages you requested. We do not sell or transfer your consent to lead generators or other businesses.
Providers that help us serve you
Our website host, Manus, stores form requests and runs the website. Our customer management and messaging providers, including GoHighLevel when connected, may process details only to help us manage your request and deliver services or messages on our behalf. They are not authorized by us to use your mobile details or SMS consent for their own marketing.
We may share information when required by law or to protect safety and legal rights. This does not allow marketing sharing of SMS consent.
Text messages are your choice
You choose SMS messages by checking the separate, initially unchecked SMS box. Submitting a request or agreeing to phone or email contact does not give permission for texts. SMS consent is optional and is not a condition of purchase.
The program covers your inquiry, appointment reminders, and service updates from Thrive Solar Inc. DBA Pioneer Valley Water Filtration. Message frequency varies. Message and data rates may apply. This consent does not enroll you in promotional texts.
Reply STOP to opt out. Reply HELP for help. You can also call 1 (413) 288-5677 for assistance. After you opt out, no further program messages will be sent other than a confirmation of your request as permitted.
For more details, read our Terms of Service.
Website use and security
Our host may collect visit, device, and technical information to run the site, prevent abuse, and understand visits. The private business inbox uses sign in cookies. You do not need to sign in to send a customer request.
We limit access to request records and use secure website connections. No method of storage or sending data is completely secure.
Keeping and changing your details
We keep details for as long as needed to handle your request, provide service, keep consent and opt out records, and meet legal duties. Call us to ask to access, correct, or remove your details. We may need to keep some records to honor an opt out or meet a legal duty.
Other websites and changes to this policy
Outside links, such as Google Maps, have their own rules. If we change this policy, we will post the new version and date on this page.
Contact us
For help, questions about your details, or to ask to stop messages, call 1 (413) 288-5677. Ask for George Panch.
Thrive Solar Inc. DBA Pioneer Valley Water Filtration
15 Taylor St
Springfield, MA 01103